Privacy & Data Protection Policy

01 Your Information — What We Collect

Depending on how you interact with Prosper Mart, we may collect the following information:

• 👤 Identity & Contact Information — Name, mobile number, email address, residential/shipping address, and other information required to create or manage an account.
• 🛍️ Shopping & Transaction Records — Order details, purchases, invoices, delivery information, returns, cancellations, and refunds.
• 💼 Member & Direct Seller Information — Member ID, Direct Seller information, business transactions, and applicable franchise or business details.
• 💻 Digital & Device Information — IP address, device type, browser information, operating system, access time, and technical logs.
• 📊 Activity & Preference Information — Products viewed, searches, pages visited, and interactions with our website or application.
• 🍪 Cookies & Similar Technologies — Used to improve website performance, remember preferences, analyze usage, and enhance the overall user experience.

02 How We Use Your Information

Your information may be used for legitimate business and service purposes, including:

• 🛒 Processing and managing orders and deliveries
• 💳 Processing payments, refunds, and transactions
• 👤 Managing Customer and Member accounts
• 📞 Providing customer service and support
• 💼 Managing Direct Seller and Franchise activities
• 🔐 Maintaining platform security and preventing fraud
• ⚙️ Improving our Website, App, products, and services
• 📢 Sending service notifications and permitted promotional communications
• ⚖️ Meeting applicable legal, taxation, regulatory, and compliance requirements

03 When Information May Be Shared

Prosper Mart does not intend to sell or commercially trade users' personal information. Where necessary to provide our services, information may be shared with trusted service providers such as:

• 💳 Payment Service Providers
• 🚚 Delivery & Logistics Partners
• ☁️ Hosting & Technology Providers
• 📞 Customer Support Providers
• 🧾 Accounting & Professional Service Providers
• ⚖️ Government or Legal Authorities, where disclosure is required by applicable law

04 Protecting Your Information

Prosper Mart takes reasonable technical and organizational measures to protect personal information from unauthorized access, misuse, alteration, disclosure, loss, or destruction. Our security measures may include:

• 🔒 Secure Data Transmission
• 🛡️ Restricted Data Access
• 💻 Secure Server Infrastructure
• 🔐 Account Security Controls
• 🚨 Monitoring for Unauthorized Activities

However, no electronic or internet-based system can guarantee complete security.

05 Information Retention

Prosper Mart may retain personal information for as long as reasonably necessary to:

• ✔ Provide requested services
• ✔ Maintain business and transaction records
• ✔ Handle customer complaints or disputes
• ✔ Meet accounting and legal requirements
• ✔ Prevent fraud or misuse
• ✔ Fulfill contractual obligations

When information is no longer required, it may be deleted, anonymized, or securely disposed of, subject to applicable legal requirements.

06 Your Data, Your Choices

Subject to applicable laws, users may have certain rights concerning their personal information, including:

• 👁️ Access — Request information about personal data held by us.
• ✏️ Correction — Request correction of inaccurate information.
• 🗑️ Deletion — Request deletion where legally permitted.
• 📩 Consent Withdrawal — Withdraw consent for applicable processing activities.
• 🚫 Communication Preferences — Opt out of certain promotional communications.

Certain information may need to be retained where required by law or for legitimate business purposes.

07 Cookies & Online Experience

Prosper Mart may use cookies and similar technologies for:

• ⚡ Website Performance
• 🛒 Shopping Cart Functionality
• 🔐 Login & Session Management
• ⚙️ Remembering User Preferences
• 📊 Platform Analytics
• 🎯 Improving User Experience

Users may manage or disable cookies through their browser settings. Disabling essential cookies may affect certain features of the platform.

08 Payment & Confidential Information

Online payments may be processed through authorized third-party payment service providers.

09 Child & Minor Privacy

Prosper Mart aims to provide its services to users who are legally eligible to use the relevant services under applicable laws. Where prohibited by law, Prosper Mart does not knowingly seek to collect personal information from children.

10 Third-Party Websites & Services

Our Website or App may contain links to third-party websites, payment services, logistics platforms, or other external services. Such third-party services operate independently and may have their own privacy policies and practices. Users are encouraged to review the privacy policies of those platforms before sharing personal information.

11 Changes to This Policy

Prosper Mart may modify or update this Privacy & Data Protection Policy from time to time due to changes in business operations, technology, services, legal requirements, or regulatory requirements. Any updated version will be published on the Prosper Mart Website or App along with a revised Effective Date.